Once the purchase is confirmed, the delivery time will not exceed 15 business days, with the usual delivery time being less than 24-48 hours for shipments within the national territory from Monday to Friday.

As a general rule, packages are sent within 24 hours of receiving payment, via MRW or Fedex, with tracking number and delivery with signature.

• If you wish to modify or cancel your order, you will have to contact us via email joyeriascarbal@gmail.com before your order has been shipped. The customer can do this at no cost. If the order has already been sent, we will not be able to process its modification or cancellation.

If the customer wishes to return a product or exchange it, they must send it to our store at Calle Velázquez 45 28001, Madrid, Spain. Once the product is received, the company will check its status. If it is in perfect condition, with the seal unbroken, unmanipulated and placed in the same place where the company placed it, without scratches or bumps, without obvious signs of use or breaks, including all the original packaging, cases and ribbons, the company will accept the return and send you a confirmation by email. If it is a change, Carbal will inform the customer of the existence or not of the new chosen product. On the contrary, if it is a return, Carbal will refund the price of the product. If the company does not accept the return, the product will be sent back to the customer and the customer will be responsible for the shipping costs.

The customer has 14 days to return the product once received. Likewise, the customer will have to pay the shipping costs to our offices at Calle Velázquez 45 28001, Madrid, Spain. Once we receive the product, we will refund the price paid for it. In case you receive the damaged product, Joyerias Carbal will pay for the collection and shipping of another new product.

*The customer will not be able to return the product if it has been used and/or damaged. If you try to return it, and the product has been used and/or damaged, you will not receive the purchase money. In this case, we can resend the product to you but you will have to pay the shipping costs.

Clear! If you want to change the strap of your watch for another from the same company, you must tell us the reference number and the back or serial number (found on the back of the watch).

You can also contact us by phone, email or in person at any of our stores in Madrid.

A watch is guaranteed against all possible manufacturing defects for a period of 2 years from the date of purchase, subject to the conditions of the user manual.

To enjoy this guarantee you will be asked to present the purchase certificate, dated, stamped and signed by an authorized dealer.

* Repair guarantee in Carbal - From the date of the repair, all interventions carried out by our technical service have a 12-month guarantee.
This guarantee only covers the cost of the work and the spare parts used in the repair. The Carbal repair warranty is complementary to the home warranty provided at the time of purchase.
The repair guarantee does not cover problems arising from accidental or deliberate damage, negligence (bumps, breaks, humidity in the case of watches that are not waterproof, etc.) and alterations due to repairs carried out by personnel other than Carbal.

A watch's water resistance protects the movement from dust, moisture, and deterioration when completely submerged in water. To check if your watch is watertight and submersible under water, you must refer to its technical specifications.

The gaskets allow the watch to retain its water resistance. However, since they are constantly exposed to many types of external aggressions, the water resistance of a watch can decrease over time. Therefore, we recommend that you check the water resistance of your watch every 12 months.

* If you see a little condensation under the glass of your water-resistant watch we recommend that you bring it quickly to any of our stores . The appearance of condensation may be a symptom that water infiltration has occurred and this could damage its mechanism.

The life of a battery ranges between 2 and 6 years depending on the models.

Most quartz watches with a central seconds hand have an end-of-life (EOL) indicator.

To indicate that the battery is running out, the second hand begins to jump every four seconds; This happens approximately two weeks before the battery needs to be replaced.

The mechanism of a clock works non-stop 24 hours a day, 365 days a year. Consequently, it must undergo periodic maintenance to ensure its proper functioning and preserve both its precision and its tightness.

It is advisable to carry out a complete review every 5 years.

The tourbillon of a watch is the mechanism through which the best precision and accuracy is achieved in mechanical models. It is a compartment, the size of a cent coin, where the spiral, the escape wheel, the anchor and the balance coexist.