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Official distributors
Only official dealers are authorized to sell and service a brand's watch. As well as guaranteeing the authenticity of each and every piece.
WATCHMAKING WORKSHOP
Our master watchmakers are fully prepared to service and restore any type of watch, modern or antique.
Although we hope that your watch never needs major repairs, we have a team of highly qualified and officially recognized watchmaking professionals who are responsible for ensuring an impeccable after-sales experience.
As simple as sending us a photo of your watch model and we will send you a quote for the change.
Carbal recommends changing the battery in your watch regularly.
A battery in poor condition can cause time differences or, in the worst case, a deterioration of the movement.
It is important that you request maintenance service for your quartz watch every three years.
This maintenance is essential to ensure maximum operation of the movement.
Your watch includes a mechanical system that can lose accuracy over time, as well as gaskets with a limited life.
To ensure the water resistance and operation of the watch movement, it is necessary to check it regularly:
- Every three years for automatic/manual-wound watches.
- Every year for COSC* certified watches (to ensure accuracy).
Each antique watch contains a unique story and invaluable sentimental value. Perhaps your watch has suffered over the years and needs the best service to allow its story to continue into the next generation.
Restoration is a job that involves a study of the piece so that its restoration fits the model and its history, taking care of even the smallest detail.
Frequent questions
A watch is guaranteed against all possible manufacturing defects for a period of 2 years from the date of purchase, subject to the conditions of the user manual.
To enjoy this guarantee you will be asked to present the purchase certificate, dated, stamped and signed by an authorized dealer.
* Repair guarantee in Carbal - From the date of the repair, all interventions carried out by our technical service have a 12-month guarantee.
The Carbal repair warranty is complementary to the home warranty provided at the time of purchase.
The repair guarantee does not cover problems arising from accidental or deliberate damage, negligence (bumps, breaks, humidity in the case of watches that are not waterproof, etc.) and alterations due to repairs carried out by personnel other than Carbal.
The life of a battery ranges between 2 and 6 years depending on the models.
Most quartz watches with a central seconds hand have an end-of-life (EOL) indicator.
To indicate that the battery is running out, the second hand begins to jump every four seconds; This happens approximately two weeks before the battery needs to be replaced.
The mechanism of a clock works non-stop 24 hours a day, 365 days a year. Consequently, it must undergo periodic maintenance to ensure its proper functioning and preserve both its precision and its tightness.
It is advisable to carry out a complete review every 5 years.
Download our "Care Guide" that we have created to offer you more detailed and exclusive information on the maintenance of your watch.