Legal warning

In order to comply with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and in particular, its article 10, the following legal notice is made available to the user.

Access, navigation and use of the website (hereinafter, the "Website") imply acceptance of all the stipulations of this legal notice, having the same validity and effectiveness as any contract entered into in writing and signed.

Its observance and compliance will be enforceable with respect to any person who accesses, browses or uses the Website. If you do not agree with the conditions set out, do not access, browse or use them.


Owner: Joyeros Carbal, S.A. (hereinafter "Carbal")
Registered office: Calle Velázquez 45, CP 28001, Madrid, Spain
C.I.F .: A-78339520
Registration data: registered in the Madrid Mercantile Registry, Volume 7037, Folio 80, Page 715952


This legal notice regulates the access, navigation and use of the Website, notwithstanding that Carbal reserves the right to modify the presentation, configuration and content of the Website, as well as the conditions required for its access or use. The access and / or use of the Website after the entry into force of its modifications or changes implies acceptance of them.

However, access to certain content and the use of a series of services may be subject to certain particular conditions that will, in any case, be clearly displayed and must be expressly accepted by users. These particular conditions may replace, complete or, where appropriate, modify those established in this legal notice.

For the purposes of interpreting this legal notice, it is understood that a person becomes a user (hereinafter, "User" or "Users") at the moment they accept this legal notice and the privacy policy set out in the website.


Through the Website, the User may carry out the following actions:

  • Access the information related to the jewelry products for sale;
  • Know the news and discounts thereof;
  • Obtain more detailed information about the jewelery being sold;
  • Contact customer service through the contact section via email or phone call;
  • Possibility of buying the products online through the website purchase process;
  • Obtain information on the existence of physical establishments, shipping costs, return policy, as well as on additional services offered by jewelry, such as repair, appraisal, custom design and management of antique jewelry.


Accessing and browsing the Website assume that the User fully accepts and undertakes to fully comply with this legal notice, as well as the instructions or recommendations indicated in each specific case through the Website.
Access to the contents of the Website is completely free.
When a User provides personal data through the Website, it will be necessary for them to previously accept the Privacy Policy [MMAE1].
In any case, access or navigation on the Website by minors under 18 years of age is prohibited. Under no circumstances will Carbal be responsible for the veracity of the data provided by the Users, so each of them will be solely responsible for the possible consequences, errors and failures that may arise from the lack of accuracy of the data.



Carbal is the owner or, where appropriate, has the corresponding licenses on the exploitation rights of intellectual and industrial property necessary to operate on the Website, as well as all the content offered on it, including the Website itself, texts , photographs or illustrations, logos, brands, graphics, designs, interfaces, or any other information or content, and the services available through it.


In no case will it be understood that the access, navigation and use of the Website by the User implies a waiver, transmission, license or total or partial transfer of said rights by Carbal. The User has a right to use the contents and / or services of the Website within a strictly domestic scope and solely for the purpose of enjoying the services provided in accordance with this legal notice.

References to trademarks or registered trade names, or other distinctive signs, whether owned by Carbal or by third parties, imply the prohibition on their use without the consent of Carbal or its legitimate owners. At no time does the access, navigation or use of the Website and / or its contents confer on the User any right over distinctive signs included in it, unless otherwise provided in this legal notice.

All intellectual and industrial property rights over the contents and / or services of the Website are reserved and, in particular, it is prohibited to modify, copy, reproduce, publicly communicate, transform or distribute, by any means and in any form, the entire or part of the contents included in the Website, for any purpose, if you do not have the prior, express and written authorization of Carbal or, where appropriate, Carbal of the corresponding rights.

Likewise, it is prohibited to suppress or manipulate the copyright or other credits indications that identify the holders of rights of the contents that the User finds on the Website, as well as the technical protection devices, fingerprints, or any protection mechanism. or information incorporated into the content offered on the Website.

The services offered, or any information provided through the Website may not be used for commercial or advertising purposes without the prior authorization of Carbal.

In any case, the User agrees not to use the Website for illegal or prohibited purposes.


In the event that the User sends information or content of any kind to Carbal through any of the channels enabled for this purpose, the User declares, guarantees and accepts that they have the right to do so freely, that said information does not infringe any property rights. intellectual, industrial, trade secret or any other rights of third parties, and that said information is not confidential or harmful to third parties.

The User acknowledges assuming responsibility, leaving Carbal harmless, for any communication or content that he sends personally or on his behalf.

If the User becomes aware of the existence of any illicit, illegal content, contrary to the laws or that could imply an infringement of intellectual, industrial property rights, or of any other nature, he must immediately notify Carbal through the address of Email so that it can proceed to the adoption of the appropriate measures.

Likewise, in the event that any User or third party considers that any of the contents of the Website owned by Carbal violates their intellectual, industrial, or other property rights, they must send a communication to hello @ joyeriascarbal. com with the following information:

Identifying data and means of contact of the claimant or his legal representative;
Documentation that proves your condition as owner of the rights allegedly infringed;
Detailed account of the rights allegedly infringed by Carbal, as well as their exact location within the Website;
Express declaration by the claimant that the use of the contents has been made without the consent of the owner of the rights allegedly infringed.



In the event that links to other web pages are displayed on the Website through different buttons, links, banners or embedded content, Carbal informs that these are managed by third parties, and Carbal does not have the human or technical means to know in advance and / or control and / or approve all information, content, products or services provided by other platforms to which links can be established from the Website.

Consequently, Carbal will not be able to assume any type of responsibility for any aspect related to the website or web page to which a link could be established from the Website, specifically, by way of example, but not limited to, its operation, access , data, information, files, quality and reliability of its products and services, its own links and / or any of its contents, in general.

In this sense, if the Users had effective knowledge that the activities carried out through these third-party web pages are illegal or contravene morality and / or public order, they must immediately notify Carbal in order to proceed to disable it. the link to access them, an action that will be carried out in the shortest possible time.

In any case, the establishment of any type of link from the Website to another external website will not imply that there is any kind of relationship, collaboration or dependency between Carbal and the person in charge of said external website.


Carbal makes available to Users, through different tools and applications, means of links that allow Users to access the channels and pages of the Website that it maintains on different platforms and social networks belonging to and / or managed by third parties (p .ej. Instagram, Facebook, etc.). The sole purpose of including these links on the Website is to provide Users with access to these channels on the different platforms and social networks.

The establishment of these applications does not imply the existence of any relationship between Carbal and the owner, manufacturer or distributor of the linked website, nor does it imply the acceptance and approval by CARBAL of its contents and / or services, being its owner, manufacturer or distributor solely responsible for them.

The activation and use of these applications may entail the identification and authentication of the User (login / password) on the corresponding platforms, completely external to the Website and outside of Carbal's control. By accessing these external networks, the User enters an environment not controlled by Carbal, so Carbal will not assume any responsibility for the security configuration of said environments.

Given that Carbal may have limited control over the content hosted on said channels, the User acknowledges and accepts that Carbal does not assume any responsibility for the content or for the services that the User may access on said pages, or for any content, products, services, advertising, or any other material available in them.


Carbal does not authorize the establishment of a link to the Website from those pages that contain materials, information or content that is illicit, illegal, degrading, obscene and, in general, that contravenes laws, morals or public order, or generally social norms. accepted.

In any case, Users may establish links that lead to the Website, as long as they meet the following conditions:
The link may not reproduce the content of the Website or parts of it in any way;
It is not allowed to create a browser or a border environment on the sections of the Website, nor may the Website be modified in any other way;
It is not allowed to make false or inaccurate or incorrect statements or indications on the Website and / or, in particular, declare or imply that Carbal has authorized the link or that it has supervised or assumed in any way the contents or services offered or posts Available on the web page where said link is established;
The web page in which the link to the Website is established will not contain information or content that is illegal, contrary to morality and generally accepted good customs and public order, nor will it contain content that is contrary to any third party rights, including the rights of Intellectual or industrial property and / or the right to honor, personal or family privacy or one's own image or any other right, or content that is contrary to the regulations governing the protection of personal data.
Carbal does not have the power or human or technical means to know, control or approve all the information, content, products or services provided by other web pages that have established links to the Website. Carbal does not assume any type of responsibility for any aspect related to the website that establishes that link to the Website; specifically, by way of example and not limitation, on its operation, access, data, information, files, quality and reliability of its products and services, its own links and / or any of its contents, in general.


It is not allowed and, therefore, its consequences will be the sole responsibility of the User, access or use of the Website for illegal or unauthorized purposes, with or without profit. In particular, and without the following list being limiting, it is prohibited:

Use the Website in any way that may cause damage, interruptions, inefficiencies or defects in its operation or in the computer equipment of a third party;
Use the Website for the transmission, installation or publication of any virus, malicious code or other harmful programs or files;
Use the Website to collect personal data from other Users;
Using the Website illegally, against good faith, morals and public order;
Use the Website with a false identity, impersonating third parties or taking any other action that may confuse other Users about the User's identity;
Access without authorization to any section of the Website, to other systems or networks connected to the Website, to Carbal's servers, or to the services offered through the Website, by means of hacking or falsification, password extraction or any other means illegitimate;
Carry out any action that causes a disproportionate or unnecessary saturation in the infrastructure of the Website or in Carbal's systems or networks, as well as in the systems and networks connected to the Website;
Prevent the normal development of a promotion or any other activity available through the Website or any of its functionalities, either by altering or trying to alter, illegally or in any other way, the access or operation of those, through any procedure, and / or through any practice that violates or violates this legal notice.
Failure to comply with any of the above obligations by the User may lead to the adoption by Carbal of the appropriate measures covered by Law and in the exercise of their rights or obligations, and may lead to the elimination or blocking of the offending User, without any possibility. of any compensation for damages caused.


Carbal cannot guarantee the reliability, usefulness or veracity of all the information and / or the services and contents of the Website.

Consequently, Carbal does not guarantee or is responsible for:

  • The continuity of the contents, services and / or functionalities of the Website;
  • The absence of errors in said content;
  • The absence of viruses or other harmful components on the Website or on the server that supplies it;
  • The invulnerability of the Website or the impossibility of violating the security measures adopted for it;
  • The lack of usefulness or performance of the contents of the Website, and;
  • Damages or losses caused, to himself or to a third party, by any person who violates the conditions, rules and instructions that Carbal establishes, or through the violation of security systems. 

However, Carbal declares that it has adopted all the necessary measures, within its possibilities and the state of the art, to guarantee the functioning of the Website and minimize system errors, both from the technical point of view and from the content published on the Website.

Carbal does not guarantee the legality, reliability, or usefulness of the content provided by third parties through the Website. If the User becomes aware of the existence of any illegal or illegal content, contrary to the law, or that could imply an infringement of the rights of third parties, they must immediately notify Carbal so that it can proceed to adopt the appropriate measures.

Carbal will not be responsible for the veracity, integrity or updating of the information published on the Website from sources other than it, as well as for those contained in other platforms to which it is linked from the Website. Carbal will not assume responsibility for hypothetical damages that may arise from the use of said information.

Carbal will not be liable for causes beyond its control, among which may be listed in a non-limiting manner: force majeure, internet access problems, technological problems beyond Carbal's diligent and reasonable management, actions or omissions of third parties, etc. In all the aforementioned cases, beyond the control and due diligence of Carbal, there will be no compensation from Carbal to the User for damages or losses, to the extent permitted by current legislation.


Carbal reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, the access, navigation, use, accommodation and / or downloading of the content and / or use of services on the Website, with or without prior notification, to Users who contravene any of the provisions detailed in this legal notice, without the User being able to demand any compensation for this cause.


In accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, all personal data collected during the use of the Website will be treated in accordance with the provisions in the Privacy Policy [MMAE2], which every User must expressly accept in case of providing personal data through the Website.


The headings of the different clauses are only informative, and will not affect, qualify or expand the interpretation of this legal notice. Likewise, Carbal may modify the conditions stipulated here, in whole or in part, by publishing any change in the same form in which this legal notice appears or through any type of communication addressed to Users.

The temporary validity of this legal notice coincides, therefore, with the time of its exposure, until it is totally or partially modified, at which time the modified legal notice will take effect.

Carbal may terminate, suspend or interrupt, at any time and without prior notice, access to the contents of the Website, with no possibility for the User to demand any compensation. After said termination, the prohibitions on the use of the contents set forth above in this legal notice will remain in force.

In the event that any provision of this legal notice is declared null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or non-application will not affect the remaining provisions of this legal notice.

The non-exercise or execution by Carbal of any right or condition contained in this legal notice will not constitute a waiver of it, unless acknowledgment and agreement in writing by you.


This Website is governed by current legislation in Spain.

For any controversy that may arise in the interpretation and application of this Legal Notice, and to the extent permitted by current legislation, both Carbal and the Users expressly submit to the jurisdiction of the Courts and Tribunals of Madrid capital, with He renounces his own jurisdiction, if any.

To file claims in the use of our services, you can contact us by email at the following address, committing ourselves to seek at all times a friendly solution to the conflict.


You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by sending us the complete form to our email You can download the form here.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods.

You must return or deliver the goods directly to C / Velázquez 45, 28001, Madrid, without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdrawal of the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

You can download the withdrawal form here.