Frecuently Asked Questions

Why should I register?
Prices on-line and prices in the physical store are different?
Can I buy from any country?
Its necessary be registered to buy something?
Can I place an order over the telephone?
Can I view the piezes in a retail shop?
How can I know if my purchase has gone through correctly?

1. Why should I register?

Although it is not necessary to be registered to buy, if you register you can save products into your wishlist, keep your shopping and access your browsing history.

2. Prices on-line and prices in the physical store are different?

No, all prices are equal.

3. Can I buy from any country?

Yes, you can buy from anywhere in the world. The shipping cost will depend on the destination country.

4. Its necessary be registered to buy something?

No, you can complete your buyinf without been registered beforehand.

5. Can I place an order over the telephone?

Yes, you can call us to make an order. You can reach us at: +34 91 431 81 50

6. How safe is to buy from Carbal On-line?

Si, te garantizamos la seguridad de las compras en Carbal On-line a través de: 

Genuineness of the products: We try with all our suppliers and manufacturers directly, so we can certify the authenticity of each piece onsale.

Guarantee: All pieces are new and comes with factory guarantee. In case of a defect or damage, please contact us immediately and we will solve it. 


Money back guarantee: If for any reason you are not thoroughly satisfied with your purchase, you can return your watch within 14 days of buying it. You will then be refunded the full amount.

Also we have a secure payment platform:

with SSL
All data is transferred via SSL (Secure Socket Layer) on our website. Your personal data, including your address, log-in information, and payment details are encrypted via SSL. We use a SSL-certificate with a SSL 3.0 encryption as well as an encryption length of 2064-bit RSA and 256-bit AES.

When a site's url starts with  "https://" it means that your computer is connected to a web page that is exchanging information using an encrypted language. Therefore we can trust the security of the transactions made in the site.



Using Visa/Mastercard
The payment methods Visa and Mastercard Secure Code use password protection to ensure the best possible data security for your online credit card purchases. 


Using Paypal

Pay securely with the financial service PayPal. Your bank data is protected with the latest encryption standards when you use a PayPal account and you won’t need to type in your card details directly. PayPal provides additional customer protection.

7. Can I view the piezes in a retail shop?

Of course! We have 4 stores in Spain and we can always schedule an appointment for you.
Simply select your product, keep the reference number and contact us (via email or telephone).

8. How can I know if my purchase has gone through correctly?

We always send an email to confirm that the purchase was made successfully and a second email to inform about the delivery details. If, for some reason you do not receive this communications, please contact us at +34 914 318 150 (available monday to friday from 9:00 to 14:00 h and 16:30 to 20:00h GMT+1)and we will solve your problem.


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